Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, date of birth, nationality)
• Contact information (email, phone number, address)
• Travel documents (passport information, visa details)
• Supporting documentation for applications
• Payment information for processing fees

2. How We Use Your Information

We use the information we collect to:

• Process your consular service applications
• Schedule and manage appointments
• Communicate with you about your applications
• Provide customer support and assistance
• Comply with legal and regulatory requirements
• Improve our services and website functionality

3. Information Sharing

We may share your information with:

• Myanmar government authorities for official processing
• Third-party service providers who assist in our operations
• Law enforcement agencies when required by law
• Other parties with your explicit consent

We do not sell, trade, or otherwise transfer your personal information to outside parties for commercial purposes.

4. Data Security

We implement appropriate security measures to protect your personal information:

• Secure storage of physical documents in locked facilities
• Encryption of electronic data transmission
• Access controls and authentication procedures
• Regular security audits and updates
• Staff training on data protection protocols

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain records for official purposes

Generally, we retain application records for 7 years after completion of services.

6. Your Rights

You have the right to:

• Access your personal information held by us
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for certain uses of your information
• File a complaint with relevant data protection authorities

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Enhance user experience and navigation
• Analyze website traffic and usage patterns
• Remember your preferences and settings
• Provide relevant content and advertisements

You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Changes to Privacy Policy

We may update this privacy policy from time to time. Changes will be posted on our website with the effective date. Your continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this privacy policy or your personal information, please contact us:

Email: [email protected]
Phone: +65 6220 0100